DISTRICT POLICE - COMMUNICATIONS MANAGER

Salary Schedule

Responsible for the efficient management and the daily operation of the District Police Communication division. In addition, handle police records and execution of special projects.

QUALIFICATIONS:

1. Associate's degree in Public Administration, Criminal Justice, or a related field, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential job functions.
2. Two (2) years of experience in an administrative or project management role, preferably within a law enforcement and/or public safety. Public School K-12 experience preferred.
3. Experience managing and overseeing daily operations, working independently, and problem-solving situations to identify and analyze trends and inconsistencies.
4. Must possess and maintain a valid Florida driver’s license and retain the ability to drive a district vehicle as required by the department. Must possess and maintain proof of insurability throughout employment in this position.
5. Must successfully pass a comprehensive police background assessment, fitness for duty medical examination, psychological assessment, and related selection criteria. Candidates may not possess any felony convictions or misdemeanor convictions related to moral turpitude or gross misconduct.
6. Current certification as a State of Florida Department of Health 911 Public Safety Telecommunicator is preferred or must obtain within one (1) year of employment. Certification must be maintained throughout employment in position.
7. Current certification as a Florida Crime Information Center (FCIC) and National Crime Information Center (NCIC) full-access user is preferred or must obtain within one (1) year of employment. Certification must be maintained throughout employment in the position, or obtained within one year of the hire date.
8. The Terminal Agency Coordinator (TAC) course and serve as the Agency TAC. Must obtained and completed within six (6) months from date of hire in the position.
9. Experience with law enforcement records management systems (RMS) preferred
10. Certification in project management (e.g., PMP, CAPM) preferred.
11. The incumbent is considered to be “essential personnel” subject to being held over or called back to a district work location or alternate site at all times. Incumbent may be assigned to the other operational support venues as deemed necessary by department leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of FDLE compliance requirements and standards. Knowledge of Microsoft Office Ability to maintain confidentiality, restricted, and highly sensitive information. Ability to comply with administrative rules, directives, policies, procedures, regulations, and statutes governing its distribution. Ability to manage employees, multitask, be organized and have excellent attention to detail. Ability to communicate information clearly, accurately, and professionally. Ability to demonstrate time management skills to prioritize tasks effectively. Ability to create and format professional documents, reports, and memos. Manage data, create spreadsheets, use formulas, and generate reports. Develop and deliver professional presentations. Manage email, calendars, and communications.

REPORTS TO: Senior Manager-Communications and Records

SUPERVISES: Communication Specialist I, II and Senior

MACHINES, TOOLS, EQUIPMENT:
Machines, tools, equipment, electronic devices, vehicles, etc., used in this position to include computer, dispatch consoles, district vehicles, telephone, computer, copier, integrated copier/fax/imager, two-way radios, teletype, video-intercom device, whiteboard system, etc.

Must be able to use personal protective equipment and other law enforcement/public safety/security equipment and technology as provided by the district.

PHYSICAL REQUIREMENTS:
Describe the physical conditions of this position.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as Light Work.

At times may be required to climb stairs and ladders, move and/or climb over obstacles, run, lift heavy objects and work extended or variable hours and under conditions as required by the specific situation or emergency.

PHYSICAL ACTIVITY:
Physical activities of this position. The percent of a typical day involved in each applicable activity is noted.

Percentage
70 Sitting: Resting with the body supported by the buttocks or thighs.
10 Standing: Assuming an upright position on the feet, particularly for sustained periods of time.
10 Walking: Moving about on foot to accomplish tasks, particularly for long distances.
5 Bending: Lowering the body forward from the waist.
5 Reaching: Extending hand(s) and arm(s) in any direction.
5 Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position through the use of the upper extremities and back muscles exerting up to 10 pounds of force.
80 Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm.
70 Grasping: Applying pressure to an object with the fingers and palm.
90 Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which detailed or important spoken instructions must be conveyed accurately, loudly, or quickly.
90 Hearing Acuity: The ability to perceive speech and other environmental sounds at normal loudness levels.
90 Visual Acuity: The power to see at a level which allows reading of numbers and text, operation of equipment, inspection of machines, etc.

Note: Will total more than 100 percent as several activities may be performed at one time.

WORKING CONDITIONS:
Conditions the worker will be subject to in this position.

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside. Work is performed primarily in an office environment.

Occasional need for flexible hours to accommodate project deadlines, including covering the dispatch floor.

Duties may expose individuals to personal risks as they observe and report details relating to potential and actual hazards, incidents, and/or emergencies. Position may require incumbents to work in all weather conditions, under extreme temperatures, around chemicals, chemical fumes, biohazards, and electrical and mechanical hazards.

PERFORMANCE RESPONSIBILITIES:
∗ Manifest a professional code of ethics and values.
∗ Respond to internal and external customers in a timely, accurate, courteous, and empathetic manner, representing OCPS in a positive light.
∗ Models the routine, intentional, and effective use of technology in daily work, including communications, organization, and management tasks.
∗ Manages and supervises the daily operations of the communications center.
∗ Directly supervises and provides leadership to all line personnel and communications employees.
∗ Responsible for employee scheduling, performance evaluations, training, and disciplinary actions.
∗ Ensures that all communications staff adhere to established policies, procedures, and professional standards.
∗ Provides guidance and support to communications personnel to ensure efficient and effective emergency and non-emergency call-handling.
∗ Oversee and maintain police records, ensuring accuracy, confidentiality, and compliance with all relevant local, state, and federal laws and district policies.
∗ In conjunction with the Senior Manager, develop and implement efficient systems for records filing, retrieval, and retention.
∗ Process records requests, subpoenas, and public information requests (e.g., FOIA), ensuring timely and appropriate responses.
∗ Conduct regular audits of records to ensure data integrity and security.
∗ Plan, execute, and manage a variety of special projects as assigned. This may include, but is not limited to, technology upgrades, procedural reviews, and inter-departmental initiatives.
∗ Develop project plans, timelines, and budgets.
∗ Coordinate with internal and external stakeholders to ensure project goals are met.
∗ Serve as a primary point of contact for administrative and records-related inquiries.
∗ Assist in the development and implementation of new policies and procedures for the Communications Unit.
∗ Responsible for interaction with union members, local/state/federal authorities, regarding grievances, legislation, regulations, and lawsuits that involve district employees, and students. Work in conjunction with school district legal counsel to gather background data for pending litigation.
∗ Prepare reports, presentations, and other documents for department.
∗ Follows the district’s policies and procedures as related to all HRMD guidelines, executive limitations, the district’s instructional initiatives, and the school district’s charter guidelines.
∗ Follow the district’s policies and procedures as related to fixed assets.
∗ Develop leadership in subordinates.
∗ Responsible for keeping up to date on current technology being used by OCPS. With the support of the district, attend training to ensure skill level in various technologies is at the level required to perform in the current position.
∗ Responsible for maintaining timely and accurate information and accountable for the quality of information maintained by those they supervise.
∗ Responsible for self-development and keeping up to date on current research, trends, and best practices relevant to the area of responsibility.

Perform other duties and responsibilities as assigned by supervisor.

TERMS OF EMPLOYMENT:
Non-bargaining unit compensation plan, twelve months, 8.0 hours per day.

EVALUATION:
Performance of this job will be evaluated in accordance with the provisions of the Board's policy on evaluation of personnel.

01/21/2026