SENIOR BUSINESS ANALYST (FACILITIES)

Salary Schedule

To provide continuing analytical services to identify opportunities for improvement in district business processes, requirements for technology applications, training needs (both individual and group), and to facilitate the implementation of required and recommended changes. This will be achieved by working with other divisions’ business analysts to determine the best business practices for the organization as a whole. This position will provide leadership to the Facilities Division to establish and sustain strong business processes and procedures from development through implementation in the areas of construction project management, procurement, project accounting, and maintenance work order processing. The position serves as a liaison between the Facilities Division and key internal/external stakeholders of business processes providing cross-divisional functionality or requiring integration with Facilities Division processes.

QUALIFICATIONS:

1. A bachelor’s degree from an accredited institution; Master’s degree preferred.


2. Five (5) years’ experience engaged in business process management and improvement, management systems engineering, technology process management or related field.


3. Knowledge and experience working with leading large-scale Enterprise Resource Planning (ERP) systems such as SAP, People Soft, etc.; experience with SAP preferred.


4. Experience managing or participating in successful technology system implementation is preferred.


5. Related background in facilities operations is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of and commitment to decentralized decision making and accountability for results; ability to work and communicate effectively as liaisons among the internal operational departments, business process owners, and end users (schools and department personnel) in gathering and documenting requirements, configuration, testing, and user acceptance of the systems that support them; ability to analyze business processes in order to provide recommendations for improvements that achieve expected end/results; analytical skills for reviewing information, identifying important issues and formulating alternative solutions to problems in area of responsibility while considering a total system’s view; knowledge of district’s information systems including the design and operational processes; or knowledge of public sector finance, accounting, or budget processes; ability to remain current with changing technology as it relates to district’s information processes, operations, and system configuration; ability to think and function logically in a multi-tasking environment; ability to collaborate, facilitate, and partner to successfully achieve district goals; ability to clearly understand the vision and strategies that management is striving to achieve; ability to coordinate systems development activities across multi-functional layers and division/departments of the organization.

REPORTS TO: Chief Facilities Officer

SUPERVISES: Position does not directly supervise personnel.

MACHINES, TOOLS, EQUIPMENT:
Machines, tools, equipment, electronic devices, vehicles, etc., used in this position. Telephone, Computer, (Personal Computer and Mainframe), Automobile, Copier

PHYSICAL REQUIREMENTS:
Describes physical conditions of this position.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as Light Work.

PHYSICAL ACTIVITY:
Physical activities of this position. Percent of a typical day involved in each applicable activity is noted.

Percentage
70 Sitting: Resting with the body supported by the buttocks or thighs.
10 Standing: Assuming an upright position on the feet, particularly for sustained periods of time.
10 Walking: Moving about on foot to accomplish tasks, particularly for long distances.
5 Bending: Lowering the body forward from the waist.
5 Reaching: Extending hand(s) and arm(s) in any direction.
5 Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position through the use of the upper extremities and back muscles exerting up to 10 pounds of force.
80 Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm.
70 Grasping: Applying pressure to an object with the fingers and palm.
90 Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which detailed or important spoken instructions must be conveyed accurately, loudly or quickly.
90 Hearing Acuity: The ability to perceive speech and other environmental sounds at normal loudness levels.
90 Visual Acuity: The power to see at a level which allows reading of numbers and text, operation of equipment, inspection of machines, etc.

Note: Will total more than 100 percent as several activities may be performed at one time.

WORKING CONDITIONS:
Conditions the worker will be subject to in this position.

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

PERFORMANCE RESPONSIBILITIES:
∗ Manifest a professional code of ethics and values.
∗ Respond to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
∗ Model the routine, intentional and effective use of technology in daily work, including communications, organization and management tasks.
∗ Serve as initial point of contact for system issues in their respective areas.
∗ Provide leadership as a member of a project team responsible for providing process analysis and re-engineering, with an understanding of technical deficiencies and solutions as they relate to the current and future business environment.
∗ Demonstrate competency in identifying performance requirements that are directly linked to the operational and business goals of the district.
∗ Develop collaborative working relationships with key managers and other partners.
∗ Elicit business and user requirements via interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, user stories, process modeling, analysis of existing systems and documentation, and other methods.
∗ Translate conceptual business and user requirements into functional requirements in a clear manner that is comprehensible to solution designers and developers and/or the project team.
∗ Identify, document, and resolve issues, problems, and incidents that affect business system(s) functionality.
∗ Perform analyses of the organization/business units(s) to identify opportunities and challenges and make recommendations for process and system improvements.
∗ Formulate or modify procedures to solve complex problems based on both user needs and a thorough understanding of business systems and requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications and/or procedural changes.
∗ Configure SAP to suit business requirements.
∗ Conduct initial testing of changes introduced to the system via transports, support packs, upgrades, etc.
∗ Collaborate with project managers and project sponsors to define project scope and vision and identify constraints, dependencies, assumptions, risks and issues.
∗ Lead best practice research with BPOs, and create process change by integrating new processes with existing ones, and communicating these changes to effected business system teams.
∗ Keep supervisor/chief and business process owner informed about opportunities, issues, and incidents about which they should be aware.
∗ Act as owner representative for assigned process area.
∗ Plan and coordinate feedback and evaluation of the business processes and systems to ensure they effectively support schools and departments.
∗ Effectively utilize resources to accomplish goals.
∗ Follow the district’s policies and procedures as related to all HRMD guidelines and the district’s instructional initiatives.
∗ Follow the district’s policies and procedures as related to fixed assets.
∗ Responsible for keeping up to date on current technology being used by OCPS. With the support of the district, attend training to ensure skill level in various technologies is at the level required to perform in current position.
∗ Responsible for maintaining timely and accurate information and accountable for the quality of information maintained by those they supervise
∗ Responsible for self-development and keeping up to date on current research, trends and best practices relevant to the area of responsibility.

Perform other duties and responsibilities as assigned by supervisor.

*Essential Performance Responsibilities

TERMS OF EMPLOYMENT:
Non-bargaining unit compensation plan, twelve months, 8.0 hours per day.

EVALUATION:
Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of personnel.